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Information for our patients
and clinics regarding COVID-19

(Updated 05 January 2021)

Dear Customer,

We are delighted to announce that we have now resumed our sales and customer service operations in full capacity.

We are currently experiencing a high level of calls and thus our normal response times are slightly delayed. We envisage returning your call within 48 hours of receipt. If you cannot reach us on our customer service number please do leave a voicemail with your name and number for us to call you back. Alternatively please send us an email on LSBCustomerservice@londonspermbank.com. We thank you for your patience at this time.

Please continue to call our customer service number 020 3826 3217 Monday to Friday, 8.30 am – 5.30 pm or email your queries regarding donor sperm purchase or sibling sperm reservation requests on LSBCustomerservice@londonspermbank.com

Please be advised that the Covid situation remains fluid and new measures may be introduced at short notice. For the latest HFEA guidance, please go here.

London Sperm Bank Team